JOMZ Delivery Policy
Clear delivery information for a smooth frozen pre-order experience in Kuala Lumpur and selected Klang Valley areas.
Local delivery
JOMZ delivers to approved Kuala Lumpur and selected Klang Valley postcodes through Grab or Lalamove. Enter your postcode at checkout for an immediate availability check and one final fee before payment. The fee is included in your Billplz total. Unsupported postcodes cannot proceed to payment, and wider outstation delivery is temporarily unavailable.
When your order arrives
Keep bottles frozen at -18 degrees C or colder. Leave future-day bottles in the freezer. Plan ahead: thaw the sealed bottles you need in the refrigerator at 0-4 degrees C until fully thawed. Keep thawed, unopened bottles refrigerated at 0-4 degrees C until you are ready to drink. Do not leave the day's A-F set on a desk or kitchen counter. Shake well before opening and drink promptly once opened. Do not refreeze after thawing.
For travel, use an insulated bag with enough frozen ice packs to keep bottles at 0-4 degrees C, then refrigerate on arrival. Keep drinking water alongside your routine. Discard bottles left without refrigeration or effective ice-pack cooling for more than 2 hours, or 1 hour when the temperature is above 32 degrees C. This time includes handling before opening, not just time after opening.
Questions
Contact [email protected] before ordering if you need help with your delivery area or preferred date.